Frequently Asked Questions

Hi Again!

I hope you all are having a good week, and if not, I hope it gets better as the week progresses!

Hang in there!

cat hanging out in it's tower

This week I’d like to focus on some of the commonly asked questions we’ve received lately, especially those regarding what it is exactly that we do when we come to your home to clean your ducts or maintenance your equipment.

For those who’ve never had one of these services but have been thinking about them, knowing exactly what they are is very helpful!


What is the difference between maintenance and a diagnostic? What is done during maintenance?

I like to think of maintenance as going in for a yearly doctor’s visit, sure my body will be fine if not, but it gives me a good idea of where everything is with my health and what I can do to make sure I stay well.

Preventative maintenance includes things like minor cleanings, system reading, filter changes, and identifying any issues that could happen before they do.

Advantage Advice: Whether you decide to have regular maintenance services or not remember to regularly change your filters. Regularly replacing your filters is the number one most important maintenance recommendation to prevent harm.

How often should I be changing my filters?

Depending on the thickness of the filter and how much the system is being used, traffic in/out of the home, home repairs, and things alike.

During higher use times or times when the home may be dirtier than average, we suggest changing filters about once a month.

For 1-2 inch filters once a month is standard. For 2-4 inch filters every other month or every 3 months is standard.

What is done during a duct cleaning? How often are they typically recommended to be done?

A duct cleaning is a service we offer to clear the natural build-up of dust, dander, and debris from the airways of your home. Duct cleaning services can help improve the air quality in your home and maintain the ducting itself.

During duct cleanings, our technicians will essentially “snake” your vents (like when snaking a drain) to loosen the gunk in the vents, then create a vacuum at the furnace to pull it all out. Then, they’ll change out your filter as it will be collecting a good deal of the loosened gunk throughout the process.

Follow this link to see what we do!

Advantage Heating Duct Cleaning Time Lapse

Advantage Advice: On average duct, cleanings are recommended to be done around every 3-5 years. Many people call us during/after remodeling, so it is always a good idea to check your vents and see how they are doing through that process.

We also recommend changing your filter again a couple of weeks after the service, because any additional loosened dust, dander, and debris will continue to accumulate at the filter at a higher rate due to improved airflow through the vents.

Most FAQ of February:

I got a Goodman Recall Letter, do I need someone to check on my system?

If you’ve received a recall letter from Goodman, we are currently processing through accounts to verify who will be affected by this recall. The recall is addressing AC issues due to a specific coil and furnace combination. This letter went out to many people who have recently had an installation. Once we have completed our list of people to call either ourselves or a manufacturer representative will reach out to you. We’re grateful for your patience!

Why is my outside unit (heat pump) steaming/smoking/making loud noises? Should I be worried?

Have you noticed your outdoor unit making loud noises while it's been cold outside? Although it can be unsettling, this is normal!

Heat pumps have a built-in Defrost Mode. Defrost Mode allows your system to break down any frost build-up all on its own.

With Defrost Mode, you might also see that there is some steam coming from the heat pump, this is also nothing to be concerned about, it’s just a side-effect of the heat pump keeping itself from freezing over.

Defrost Mode is an automatic setting. For the heat pump to warm, it will switch into cooling mode temporarily, reversing the heart toward itself. It is a short cycle that typically runs about 10 minutes or so, inconsistently colder temperatures it can take a bit longer.

Advantage Advice: Running the fan can help with air circulation and shorten the Defrost Mode cycle if it is taking longer than usual. However, if you are experiencing significant heating or cooling issues please reach out to us to have a service technician take a look.

Shout out to Robert for the example video and our awesome service and maintenance teams for all of their help and knowledge!

As always, if you have any questions or need us for any other reason at all, please reach out to us:

Call line (503)-393-5315

Text line (503)-461-9961


Submit Questions to our smart chat or my email:

Your Friendly Neighborhood Graci Girl

Who is Advantage?

Who Are We?

Hello again! I hope you’re doing well.

By now, I’m sure many of you know of Dan, the founding father of Advantage Heating & Air Conditioning. The story of his journey has been circulating everywhere recently. His vision for this company and our community is something that we all gravitate toward, and we hope that you do too!

Dan is one of the most compassionate, kind, open-minded, and understanding people I know. He is transparent in how much he truly cares for others, always seeking to get to know people for who they are and accepting them.

Our staff is very close and much like a family. Many of us are good friends and often spend time together outside of work. When we do, we’ll joke about our “cult.” It’s funny to think of it this way because there is a strong drive amongst us all to do what is right for every person who comes to us and care for each other. And we often share about Dan being a deeply caring, sweet person.

Dan has fostered a working environment that provides a work-life balance, sustainable income, and fulfillment. He has also played a key role in developing a workplace with a healthy and loving culture.

Whether someone needs a shoulder to cry on, an ear to listen to them, motivation, or just to celebrate small and large accomplishments, we are all there for each other. The incredible thing about it is that practicing it with our coworkers, friends, and family has helped us learn how to better extend that love to you!

So many of the people we get to help out and work with share our “love first” mentality. I have been able to have some wonderful conversations and offer care and support to some of you while on the phone. It is one of my favorite parts of working here.

Talking with people and enjoying our time on the phone, laughing, sharing interests, or hearing about the harder parts of the day and bonding for a bit is a major highlight of my day.

Sometimes life can make us feel on top of the world, and other times it can feel like it is just knocking us down, but no matter what, we know how important it is to just be there for one another.

As you go about your day or go to bed, you can take a moment to celebrate something, no matter how big or small, and share it with someone you love or share it with us!

If you’d like to share an accomplishment, I’d love to share it here on the blog. Please reach out by using one of the contact options below to be included in a fun celebration post. I’ll include some from our crew too!

As always, if you have any questions or need us for any reason at all, please reach out to us:

Call line: (503) 393-5315

Text line: (503) 461-9961


Submit Questions to our smart chat or my email:

– Your Friendly Neighborhood Graci Girl

Spring Is HERE!

Happy Spring Everyone!

At the turn of the new season, beautiful new things are in bloom! I hope you all get a chance to enjoy them.

The Cherry Blossoms are coming in and they are gorgeous!

I’m sure many of you are starting up your Spring Cleaning, so this post will be dedicated to some updates and advice when it comes to cleaning your HVAC.

Spring Cleaning Deals!

We’re rolling out some awesome deals on duct cleaning and maintenance!

Big thanks to Brandon, Will, and Boone for the cool flier!

Some Fine Print:

  • Expires 5/15/22
  • Pricing is based on the number of vents & openings in your home
  • Additional discounts cannot be applied (VIP, coupons, etc).
  • The exclusion of specific services does not reduce the price of the type of cleaning overall.

VIP Maintenance Members Note*

As always, as a VIP you’ll receive 20% off of duct cleanings.

Are you interested in SUPER CLEAN air in your home? Check out our Air Scrubbers! Visit our Indoor Air Quality page for more information.

sunflowers on top of an ac unit


Advantage Advice:

Thinking about getting an estimate on a new AC? – Beat the rush of the heat! (Cheesy, I know. I’m sorry, LOL.)

Spring is a great time to get on our calendar! Things are a bit slower than they are in the Summer. In the Summer, we get a lot of people who need new air conditioners fast!

We like to make sure that anyone in our community who is in need is taken care of as quickly as possible whether it's heating or cooling. However, this can mean longer wait times.

Right now, we have plenty of availability and we CAN install air conditioners now, it isn’t too early!

VIP Maintenance Members Updates

Schedule now! We can schedule appointments plenty ahead of schedule! If you are due to have your maintenance, reach out now to avoid waiting.

Last year our maintenance appointments fell behind and while we are working as a team to improve this, we always welcome you to plan!

As always, if you have any questions or need us for any other reason at all, please reach out to us: Call line (503)-393-5315 Text line (503)-461-9961 Email Submit Questions to our smart chat or my email:

Your Friendly Neighborhood Graci Girl

Welcome to the Blog!

My name is Graci, and I’ll do my best as your guide through the heart of Advantage and the world of HVAC. When I’m not working in the office, I’m baking, spending time with my pets, friends, and family, snowboarding, and writing - now for this blog!

This opportunity is something that I’m so excited about! My goal with this blog is to focus on posting HVAC content that is both educational and fun to provide everyone with updates and a good read.

Submitting questions is encouraged here. If you’re wondering about something, it’s highly likely someone else is too, so please ask!

I look forward to facilitating a space where we can review different tips and tools, keeping them as a reference for later on if anyone needs them.

company photo

What kind of information you can expect to find here:

  • Major updates, frequently asked questions, and common concerns.
  • Insider tips/tricks, recommendations, and weekly trends.
  • Some fun, silly stories, and inspirational quotes.
  • Where we’ve been and where we are now.

Recent Updates:

Spring Cleaning!

  • Right now is the perfect time to schedule maintenance with the changing of the season.
  • We are releasing specials on duct cleanings, maintenance, and some deep cleaning treatments.

Pay your bill online!

  • Our online processing is now up and running. When you receive an invoice for your work done via email, you can now pay it through an attached link.

Schedule your appointment the way that works best for you!

  • Call, email, text, messenger - pick your preferred method and we’ll accommodate.

We also want to thank all of those who have donated to Church at the Park recently! Your kindness is so very appreciated.

Check back here every now and again for helpful information about your system, how to prepare for the ever-changing Oregon weather, and to learn more about everyone (you included) in our Advantage Community.

As always, if you have any questions or need us for any other reason at all, please reach out to us:

Call line: (503)-393-5315

Text line: (503)-461-9961


Submit Questions to our smart chat or my email:


Your Friendly Neighborhood Graci Girl

4 Energy Efficient Renovation Ideas for Your Home

Energy efficiency is more highly prized now than ever before. With the climate crisis in full effect, eco-friendly buildings strategies like maximizing energy efficiency are becoming increasingly popular.

Not only is a home with a higher level of energy efficiency likely to attract more buyers and go for a higher price, but it also contributes to the fight against global warming and lowers your energy bills to boot. But, how can you raise your home’s level of energy efficiency? Well, there are more than a few ways, actually.

In case you want to know how to get the most bang for your buck when it comes to raising energy efficiency in your home, let’s take a look at some highly effective renovation ideas.

1. Ventilated Soffit

ventilated soffitA soffit is a material used to cover up the space between the overhand of your roof and the exterior walls. One of the reasons why this area isn’t simply covered with drywall and sealed up is because it’s an opportunity to introduce some free-flowing air into the attic or roofing of your home.

By using perforated soffit panels, you can help cool the upper part of your home in the summer. They don’t let out so much hot air that it raises your heating costs in the winter, though.

Ventilated soffit panels are beneficial to your home because they help prevent mold from growing by keeping your attic dry, and they also raise your energy efficiency because of how they help you manage the air temperature during the summer.

2. Heated Floors

HVAC systems use forced air, which heats rooms unevenly and takes longer to do so. Not only that, but the ductwork used to transport the air around your home is incredibly fragile and easily tears.

Heated floors are far more energy-efficient, in comparison. By using radiant floor heating, you can heat your home from the bottom up, which is a much faster process and heats the room more evenly.

This eliminates cold spots and allows you to use your heating system for a shorter duration and less frequently, saving energy and lowering your monthly bill. This heating system uses pipes underneath the floor that are heated by either electricity or hot water running through them.

3. Sealing Air Leaks

person sealing a window with caulkingMost people don’t think of applying sealants as a renovation, but it technically is. Applying sealants around your home where it was previously leaking air is actually one of the most effective ways to renovate your home in the name of energy efficiency.

Sealants like caulk and mastics can be used to seal the edges of window frames, and gaps in the floor where air might leak into a basement. You can also use sealants to try and seal up the seams of your HVAC ductwork where it might be viable.

4. Replacing Your Windows

bay windowIf your windows are old and have developed leaks either near the frame or in the window panes themselves, replacing them is a great idea to improve energy efficiency. But, you don’t have to replace your entire window down to the studs to accomplish this, instead, you can use window replacement inserts.

These are replacement panes designed to fit snugly into your window and eliminate leaks. They’re much cheaper than going with a full replacement.

There Are No Shortage of Renovation Projects to Improve Energy Efficiency Around Your Home.

With energy efficiency at a premium nowadays, renovations projects that can help you improve yours are in high demand. If you want an effective way to boost your home’s energy efficiency and property value as a result, you can’t go wrong with any of the 4 innovative ideas listed here.

Natalie Akins is an editor for the Innovative Building Materials blog and a content writer for the building materials industry. She is focused on helping fellow homeowners, contractors, and architects discover materials and methods of construction that save money, improve energy efficiency, and increase property value.